Last Updated: 7 July 2026

PIXELPARTNERS TECHNOLOGIES PRIVATE LIMITED

This Shipping & Delivery Policy explains how PIXELPARTNERS TECHNOLOGIES PRIVATE LIMITED (“Company”, “we”, “our”, or “us”) processes, ships, and delivers products purchased through our website.

By placing an order with us, you agree to the terms outlined in this policy.

1. Delivery Coverage

We deliver products to serviceable locations across India.

Delivery availability depends on:

Courier partner coverage
Product availability
Serviceable PIN codes
Government regulations or restrictions

Certain remote or restricted locations may have limited delivery service or extended delivery timelines.

We reserve the right to refuse delivery to locations that are not serviceable by our logistics partners.

2. Order Processing

Orders are generally processed within 1–2 business days after successful payment confirmation.

Order processing includes:

Order verification
Payment confirmation
Product quality checks
Packaging
Shipment preparation

Orders placed:

On weekends
On public holidays
Outside business hours

will generally be processed on the next working day.

During festive seasons, promotional campaigns, or periods of high demand, processing times may be extended.

3. Delivery Timelines

After dispatch, orders are generally delivered within 3–7 business days, depending on the destination.

Delivery times may vary due to:

Delivery location
Product availability
Courier network performance
Weather conditions
Public holidays
Government restrictions
Other operational factors

Estimated delivery dates displayed during checkout are indicative only and are not guaranteed.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during the checkout process before payment.

We may occasionally offer:

Free shipping promotions
Discounted shipping offers
Product-specific shipping benefits

We reserve the right to modify shipping charges and promotional offers without prior notice.

5. Shipment Tracking

Once your order has been shipped, tracking details may be shared via:

Email
SMS
Customer account dashboard (where available)

Tracking information is provided by our courier partners and may occasionally experience delays due to courier system updates.

6. Delivery Delays

While we make every effort to deliver orders on time, delays may occur due to circumstances beyond our reasonable control, including:

Severe weather
Natural disasters
Transportation disruptions
Public holidays
Labour strikes
Government restrictions
Courier operational issues
Unexpected demand

We are not liable for delays caused by such events; however, we will make reasonable efforts to assist you in tracking and resolving delivery concerns.

7. Damaged, Missing, or Incorrect Products

Please inspect your order upon delivery.

If you receive:

A damaged product
An incorrect product
A defective product
A package with missing items

please notify us within 48 hours of delivery.

To help us investigate your claim, you may be asked to provide:

Order Number
Photographs of the package
Images of the product
An unboxing video (if available)

Failure to report issues within the specified time may affect your eligibility for a replacement or refund.

8. Customer Responsibilities

Customers are responsible for providing accurate delivery information, including:

Full Name
Complete Shipping Address
PIN Code
Mobile Number
Email Address

We are not responsible for delivery failures, delays, or losses resulting from:

Incorrect or incomplete address information
Incorrect contact details
Customer unavailability during delivery attempts

Additional shipping charges may apply for re-delivery requests.

9. Failed Delivery Attempts

Courier partners may make multiple delivery attempts.

If delivery cannot be completed due to:

Customer unavailability
Incorrect address details
Refusal to accept delivery

the shipment may be returned to us.

In such cases:

Re-shipping charges may apply.
Original shipping charges may not be refundable.
Refunds, if approved, may be subject to deductions for logistics costs.

10. International Shipping

At present, PIXELPARTNERS TECHNOLOGIES PRIVATE LIMITED primarily delivers within India.

International shipping may be available for selected products or by prior arrangement. Please contact us before placing an international order to confirm availability, shipping charges, customs requirements, and delivery timelines.

11. Digital Products & Services

Certain products and services do not require physical shipping and are delivered electronically, including:

Software licenses
Activation keys
Cloud services
Website design & development
Software development
IT consulting
Technical support
Digital downloads

These may be delivered through:

Email
Secure download links
Customer portals
Online account access

Delivery timelines for digital products and services will be communicated separately where applicable.

12. Force Majeure

We shall not be held liable for delays, interruptions, or failures in shipping or delivery caused by events beyond our reasonable control, including:

Natural disasters
Floods
Earthquakes
Pandemics
Government actions
Internet outages
Transportation failures
Supply chain disruptions
Other unforeseen events

13. Changes to This Policy

We reserve the right to update or modify this Shipping & Delivery Policy at any time.

Any changes will be published on this page together with the updated Last Updated date.

Continued use of our website following any updates constitutes acceptance of the revised policy.

14. Contact Us

For shipping, delivery, or order-related inquiries, please contact:

PIXELPARTNERS TECHNOLOGIES PRIVATE LIMITED

Email: info@pixelpartnerstechnologies.com

Phone: +91 8691066239

Address:

SECOND FLOOR, OFFICE NO. H-213
BELAPUR STATION
Belapur, Navi Mumbai
Thane, Maharashtra – 400614
India

By placing an order through our website, you acknowledge that you have read, understood, and agreed to this Shipping & Delivery Policy.

Shipping Policy